Return & Refund Policy

At OCBA Beauty & Care, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may be eligible to return your item within 30 days of receiving your order.

30-Day Returns

Items may be returned within 30 days of delivery, provided they are unused, in their original condition, and returned with their original packaging where applicable.

To start a return, please contact our support team at support@ocbaofficial.com with your order details. Our team will guide you through the return process.

Incorrect or Damaged Items

If you receive an item that is incorrect, damaged, or defective, please contact us at support@ocbaofficial.com within 48 hours of delivery.

Please include your order number and clear photographs of the item and packaging where applicable. Our team will review the issue and provide you with the appropriate next steps.

Refunds

Once your return has been received and approved, your refund will be issued to your original payment method.

Refunds are normally credited within 12 business days after approval. However, the exact time for the funds to appear in your account may vary depending on your bank or payment provider's processing policy.

Important Information

• Returns must be requested within the applicable 30-day return period.

• Incorrect or damaged items must be reported within 48 hours of delivery.

• Items should be returned unused and in their original condition.

• Refunds are issued to the original payment method used for the purchase.

• Processing times may vary depending on your bank or payment provider.

If you have any questions regarding returns or refunds, please contact us at support@ocbaofficial.com.