Refund & Return Policy

At OCBA, we take great care to ensure that your order reaches you in perfect condition.

Damaged Products

We accept returns or refunds only if the product arrives damaged or defective.

If you receive a damaged product, you must contact us within 48 hours of delivery. Requests made after 48 hours may not be accepted.

How to Request a Return or Refund

To report a damaged product, please contact our customer support team within 48 hours and provide:

• Your Order Number

• Clear photos/videos of the damaged product

• Photos of the packaging, if applicable

• A brief description of the issue

Our team will review your request and, if approved, provide instructions for the return or replacement.

Refunds & Replacements

Once the returned product is received and inspected, we will confirm whether you are eligible for a refund or replacement.

Refunds, when approved, will be processed using the applicable original payment method.

Non-Returnable Items

Products that are not damaged or defective, or return requests submitted after 48 hours of delivery, are not eligible for return or refund.

Important: Please inspect your order as soon as you receive it and contact us within 48 hours if there is any damage or defect.